Fleet towing agreements: what Saudi operators should expect
SLAs, after-hours coverage, and billing clarity for rental and logistics fleets.
Define response windows by zone — central Jeddah, industrial areas, and airport vicinities often need separate targets.
Clarify who authorizes tows after-hours and how purchase orders or card payments are handled.
Quarterly reviews of incident types (battery, tire, collision) help right-size the number of flatbeds on retainer.